FAQ's
You have questions, we have answers! Find answers to some of the most asked questions under.
MY ORDER
I did not receive an order confirmation:
Check if it ended up in the spam folder. If you haven't received the order confirmation the day after a purchase, you can contact us at hello@wowbrow.com.
Can I change the address or other information for my order?
Send us a message at hello@wowbrow.com with your order number, and we'll see if it's possible. Unfortunately, if the order has already been processed, it's not possible.
I want to add a product to my order. How do I do that?
Unfortunately, we can't add a product to an existing order.
I received a faulty product:
Oh no! We're very sorry! Please send us an email at hello@wowbrow.com with a description of the issue and include a photo or video showing the problem with the product.
If you purchased your product in store and received a faulty item, please follow the respective retailer's complaint procedure.
Can I cancel my order?
Send us a message as quickly as possible at hello@wowbrow.com, and we'll check. If your order has already been shipped, you'll need to return it.
I received the wrong product, or an item is missing from my order. What should I do?
We're sorry that you received the wrong product or that something is missing. Send an email at hello@wowbrow.com, and we'll assist you.
RETURNS
I want to return my order:
You can, of course, return your order! You'll find all the information on how to do so here. Please note that the product must be returned in its unopened packaging for us to accept the return. The cost for return is 29 NOK.
What is the cost for return?
The cost for return is 29 NOK. Please note that your shipping cost will not be refunded.
How long does my return take?
Once we receive your return, we’ll process it within 14 days. Your money will head back to the same card or account you used to pay.
DELIVERY
How long is the delivery time?
Our delivery time is 2–7 business days for standard shipping.
What is the limit for free shipping?
Shipping costs for your country will be displayed in your cart.
Do I have to pay custom and duties?
Custom and duties are included in the total at checkout.
Which countries do you deliver to?
Europe: Norway, Sweden, Finland, Denmark, Netherlands, Belgium, France, Spain, Slovenia, Slovakia, Poland, Lithuania, Italy, Hungary, Greece, Estonia, Czechia, Cyprus, Croatia & Austria.
Unfortunately we do not ship to any other countries at the moment.
DISTRIBUTION
Can I sell your products in my saloon or shop?
We’re thrilled that you want to sell our products in your salon or shop! For all things distribution in Scandinavia, our fabulous partner Mentellow is ready to help. Just drop them a line at order@mentellow.com, and they’ll take care of the rest.
PR & COLLABORATION
I have a collaboration request:
We love to work with people! You can send an email to collaboration@wowbrow.com. If we think you are the right fit, we will get back to you.